Last updated: January 11, 2026
These Terms of Service (“Terms”) apply to purchases and use of our website and services provided by Cornel’s World (“we”, “us”, “our”). By placing an order, using our website, or contacting us, you agree to these Terms.
We are located in Canada. If you are ordering from the USA (or outside Canada), your shipment may have brokerage fees and possibly duties/tariffs. These are not included in our website pricing and are your responsibility.
We have no way of knowing what these fees will be in advance. It is your responsibility to be aware of potential brokerage fees/duties/tariffs before placing your order. Please do your research ahead of time if ordering outside of your country.
If you refuse the package, there will also be return shipping fees that will be passed on to you and deducted from any applicable refund. The original shipping cost will also be deducted.
We have a popup on our website that appears due to constant changes in cross-border shipping costs. If you failed to read this and want to cancel your order instead of inquiring beforehand, we cannot refund bank transaction fees. We have done our best to alert you on our website of potential charges, and we can’t afford to lose money on a cancelled/refunded order if you placed the order before contacting us about approximate costs.
For orders that are not racks, cages, or incubators, we do our best to ship within 1 business day. If items are out of stock and the website hasn’t been updated, we will contact you to see if you want to wait or cancel the order.
For caging, racking, and incubator orders, the current lead time is about 4 weeks. If you need your order sooner, we may be able to add a rush fee for after-hours work if all items are in stock. If you are in a rush, it’s best to contact us for current lead times (they may be longer than 4 weeks depending on backlog).
Orders placed for racks/caging/tubs/incubators may need to be manually calculated and shipped through courier or a freight company depending on size and location. Brokerage fees for US orders may be charged by the shipping company and are not included in our pricing.
If you have questions, please email [email protected].
We reserve the right to select alternate shipping companies at our discretion.
Payments for website orders can be made by:
We offer a 14-day return policy on eligible items. Return shipping costs are the responsibility of the customer.
Product defects (other than caging/racks) are to be handled through the manufacturer.
Custom-built items (including cages, racks, incubators, and other non-stock items) may have limited return eligibility due to customization and production. If you have questions before ordering, email [email protected]. If an order has been processed to the point of work being done/quoted/order placed the cancellation fee is set at 15% but depends on where we are in the process. If material has started cutting the fee will be increased.
We do not cover return shipping on any orders, including warranty and damage claims. The purchaser is responsible for all shipping charges if purchased outside of Canada.
Once an order is submitted on our online system or over the phone, it is a commitment to purchase. We do our best to accommodate after-order requests, but we take no responsibility for being able to modify or cancel an order.
If you wish to cancel an order paid via EMT or credit card, we will refund via the same method but the service charge will be deducted.
If you want to cancel an order that is already processed/invoiced, a 15% restocking fee will apply.
In the event there is damage to any glass products including, but not limited to terrariums, lighting/lamps, and glass doors, Cornel’s World is not responsible for items damaged in shipment. There are no carriers that will insure glass.
If you are concerned, please arrange insurance with your own company if required.
If you are ordering cages or incubators with glass doors, you can request plexiglass of the same size instead at the same cost.
Glass products/lamps/lighting once they have been used are non-returnable.
Natural products such as cork, moss, seed products, wood, etc. cannot be returned unless we made an error. This is to prevent cross contamination.
Natural products come in all shapes and sizes and are not exactly as pictured. We will do our best to accommodate requests for specific pieces depending on what we have on hand.
By opting in to receive SMS or MMS text messages from Cornel’s World (“we”, “us”, “our”), you agree to the following terms.
If you provide your mobile number and opt in, Cornel’s World may send you text messages including:
Message frequency varies.
By opting in, you authorize Cornel’s World to send text messages using automated or manual technology where permitted by law. Consent to receive SMS is not a condition of purchase.
Message and data rates may apply depending on your mobile carrier and plan. Cornel’s World is not responsible for carrier charges.
You can unsubscribe at any time by replying:
After opting out, you will no longer receive SMS messages unless you re-subscribe.
Our SMS program is supported by most major Canadian and U.S. carriers. Carriers are not responsible for delayed or undelivered messages.
Your mobile number and messaging data are used only to send Cornel’s World communications. We do not sell or share your phone number with third parties for their marketing purposes.
For full details, please review our Privacy Policy.
Cornel’s World may modify or terminate its SMS program at any time without notice.
If you have questions about these Terms, shipping, quotes, or policies, contact us:
Cornel’s World
Calgary, Alberta, Canada
Website: https://www.cornelsworld.com
Quotes & Shipping: [email protected]
General: [email protected]
